Items purchased online during December can be returned until 15th January 2021 or 28 days from the date of purchase.
The DSML E-SHOP is still shipping to Europe with DHL Express shipping. From January 1st, any purchases made for delivery to the EU will not be subject to UK VAT. Duties and taxes are calculated at checkout to ensure a guaranteed price. There will be no further costs when your goods arrive in the EU.
Shipping Rates and transit Times
Express: FREE* 1-2 working days once dispatched
Express: £15 2-3 working days once dispatched
USA and Canada
Express: £7 3-5 working days
Express: FREE* (Orders over £200) 3-5 working days
Asia and Rest of the world
Express: £20.00 5 working days
For shipments outside of Europe, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.
Please allow an extra day for shipping within remote areas of the UK.
All order deadlines are subject to local customs clearance.
Products launched on E-FLASH are excluded from free shipping promotions.
FREE: Orders within the United Kingdom include a prepaid returns label.
Rest of the world
We do not cover returns postage for returns shipments from other countries.
To return an unwanted item for a refund, please click here to complete our returns form.