DSMNY E-SHOP Returns Policy
Returns within 14 days
You have the legal right to return your order within 14 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 3-5 business days from the day the refund is made. If you want to return your order, you will need to follow the procedure set out below within the 14 days.
DSMNY E-SHOP will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. DSMNY E-SHOP will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below and place a new order for the replacement.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.
The following items may not be returned or exchanged:
- Personalised items or goods which have been made to a customer's specification;
- Any beauty product or fragrance;
- For reasons of hygiene we do not accept the return of any pierced earrings, ladies' and men's briefs, bathing suits and bikini bottoms, unless the protective adhesive strip is still in place or the item is unsoiled and in a saleable condition.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
For all returns, except where the item is defective and a replacement is not available, you will be required to arrange and pay for the return of the products to us.
All returns are subject to the review and approval of the DSMNY E-SHOP staff.
Returns after 14 days
Returns received outside the above time frames will not be accepted.
Procedure for returning goods
All items intended for return must have a Return to Vendor Number (RTV). RTV numbers must be obtained within 10 days of receipt of delivery by clicking here and completing the RTV form. DSMNY E-SHOP will then reply with a RTV number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.
Please be aware that international customs duties are NOT refunded for shipments outside the USA. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to DSMNY E-SHOP within the above stated timeframe. Please note that DSMNY E-SHOP does not accept liability for returned goods.
When returning items you are strongly recommended to obtain proof of shipment or the relevant shipper's airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is defective.