Returns, Refunds

FAQS

 

Receiving a refund

 

You have the legal right to return your order within 14 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 3-5 business days from the day the refund is made. Please note that all shipping costs are the customer’s responsibility and will not be supplied or refunded by Dover Street Market.

 

Procedure for returning goods

 

All items intended for return must have a Return to Vendor Number (RTV). RTV numbers must be obtained within 10 days of receipt of delivery by clicking here and completing the RTV form. DSMNY E-SHOP will then reply with a RTV number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.

 

Please be aware that international customs duties are NOT refunded for shipments outside the USA. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to DSMNY E-SHOP within the above stated timeframe. Please note that DSMNY E-SHOP does not accept liability for returned goods.

 

When returning items you are strongly recommended to obtain proof of shipment or the relevant shipper's airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is defective.

 

Please refer to our terms and conditions for more information on returning items purchased from the DSMNY E-SHOP.

 

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