Returns, Refunds

FAQS

 

Where to send returns and refunds:

 

Dover Street Market New York E-Shop
c/o Stellae International Inc.
333 Smith Street
Farmingdale, NY 11735

Monday - Friday

9am - 6pm EST

(212) 604-0010

 

Inquiries: e-shop@dsm-ny.com

 

All items intended for return must have a Return to Vendor Number (RTV) and a copy of the invoice inside the packaging. RTV numbers must be obtained within 14 days of receipt of delivery by clicking here and completing the RTV form. DSMNY E-SHOP will then reply with a RTV number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.

 

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