Holiday Delivery Dates
Unfortunately, our last order date for Christmas delivery has now passed however the DSMNY E-SHOP remains open as usual. Due to an increase in order volumes, dispatch times are currently up to 5 days from receipt of order.
Items purchased online during December can be returned until 15th January 2021 or 28 days from the date of purchase.
Shipping Rates and Delivery Times
Our standard operating days are Monday to Friday with delivery by FedEx on weekdays from 9am to 7pm EDT. All orders placed by 2pm EDT on business days will be fulfilled and shipped same day; all orders placed after 2pm EDT will be fulfilled and shipped on the next business day. Orders placed after 2pm EDT on Fridays and all orders placed on Saturdays and Sundays will be shipped out on Monday. Kindly note that shipping times may increase during high demand periods.
Please note that due to the recent COVID-19 circumstances, your order may be slightly delayed, however we are working to ensure orders are shipped out as quickly as possible.
Domestic Shipping Rates:
Ground: FREE- Deliver within 1-5 business days
Express: $15 - Deliver within 1-3 business days
Overnight: $25 – Delivers next business day if placed before 2PM EDT. Please note that FedEx does not deliver on the weekends. Orders placed on Friday before 2pm EDT will not deliver until Monday.
International Shipping Rates*:
Europe: $30 – Deliver within 3-7 business days
Rest Of The World: $40 – Deliver within 3-7 business days
*For shipments going outside of the United States, please note that the International Shipping fee is not inclusive of any customs or import duties that could be levied on your order when the package reaches your destination.
Products launched on E-FLASH are excluded from free shipping promotions.
An Indirect Signature is required from the recipient at the delivery address on all orders valued at $250 or more. If no one is at the address, FedEx will reattempt delivery; Indirect Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses.